Return and Refund Policy

Welcome to Shop Smarters!

We are committed to providing a hassle-free and risk-free shopping experience for all your outdoor and garden furniture needs. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.

1. Return Eligibility

1.1 30-Day Return Window
You can return most items purchased from Shop Smarters within 30 days of delivery for a full refund. The 30-day window begins on the day your product is delivered, as confirmed by our shipping carrier.

1.2 Condition of Returns
To be eligible for a return, your item must be:

• In the same condition as when you received it.
• Unused and in its original packaging.
• Free from damage, excessive wear, or signs of use.
• Complete with all accessories, parts, and documentation.

1.3 Non-Returnable Items
For the safety and hygiene of our customers, the following items cannot be returned:

• Personal care items (e.g., cushions).
• Any item that has been used or shows signs of use.

2. Return Process

2.1 Initiating a Return
To start your return:

• Log into your Shop Smarters account.
• Go to your order history and select the item you wish to return.
• Follow the prompts to generate a return label.

If you are unable to access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

• Use the original packaging whenever possible.
• If the original packaging is unavailable, use a sturdy box and adequate padding.
• Include all original accessories, manuals, and parts.
• Attach the provided return label to the outside of the package.

2.3 Shipping Your Return
You can drop off your package at any FedEx location. We cover return shipping costs for items that are not damaged or misused. For more details, please refer to our Shipping Policy.

3. Refunds

3.1 Refund Process
Once we receive and inspect your return, we’ll process your refund. You will receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.

3.2 Refund Timeframe
Most refunds are processed within 3–5 business days after we receive your return. Depending on your payment method, it may take an additional 5–10 business days for the refund to appear in your account.

3.3 Full Refunds
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge restocking fees.

3.4 Partial Refunds
We may issue a partial refund if:

• The item shows signs of use or damage beyond normal inspection.
• Parts or accessories are missing from the return package.

4. Exchanges

If you need a different size, color, or model, return the original item using the return process outlined above, and place a new order for the desired item through our online store.

5. Damaged or Defective Items

If your item arrives damaged or proves to be defective within the 30-day return window, contact our customer service team through the Contact Us page. We’ll provide a prepaid return label and send a replacement. If preferred, we can process a full refund instead.

6. Warranty Information

For items that malfunction after the 30-day return window, our products are covered under a limited 30-day warranty from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace it at no cost to you. This warranty does not cover damage caused by misuse, abuse.

7. Late or Missing Refunds

If you haven’t received your refund within 2 weeks of our confirmation email, please:

• Check your bank account again.
• Contact your credit card company or bank to confirm processing times.

If you’ve taken these steps and still haven’t received your refund, visit our Contact Us page for further assistance.

8. Gifts

If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

• Bulk Orders: For orders of 5 or more of the same item, please contact our Customer Services Department for return instructions.
• Customized Items: Items that have been customized may not be eligible for return unless defective.
• Promotions and Bundles: Items received as part of a promotion or bundle may have different return conditions.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For questions or concerns about returns or refunds, please contact our customer service team:

• Business Name: SHOP SMARTERS LLC
• Email: support@shopsmarters.com
• Phone: +1 575-223-8912
• EIN. 33-1666062
• Address: 124 BENT ST UNIT H TAOS, NM 87571, United States

12. Policy Updates

We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.

By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, refer to our Terms and Conditions.

Thank you for choosing Shop Smarters. We appreciate your business and are dedicated to providing high-quality outdoor and garden furniture and excellent customer service.